Hospital Service Management

The hospital of tomorrow will have better situational awareness and operational visibility - what is happening, where is it happening and when did it happen. This in turn will automatically enable the hospital to achieve better patient flow, outcomes, safety, satisfaction and result in higher operating margins. A key step in this process is to monitor services that are rendered in this setting.

MatrixView Service Model

MatrixView models key services in the hospital. For example, the patient services within the hospital can be classified into three broad categories: 

  • Administrative: Registration, discharge, and billing.
  • Clinical: Medical care administered by doctors and nurses.
  • Ancillary Services: Transport, food, pharmacy, laboratory, radiology.

For each modeled service, MatrixView provides the following information: 

  • Who is waiting for what services and where?
  • Which service providers (staff, nurses, doctors) are available and where are they?
  • What is the status of these service requests?
  • What are the bottlenecks and how can they be alleviated ?
  • What is the expected demand for these services and availability of resources at a future time? (Planning)
  • Analyze historical data for bottlenecks, inefficiencies, resolutions, business process improvement. (Optimization)

This approach leads to simultaneous improvements in services, operations and business bottom line.